FREQUENTLY ASKED QUESTIONS

Welcome to our Frequently Asked Questions. Here we answer all the questions that reach us via Instagram and email.

How long does it take to ship my boxes?

All orders received by 8 p.m. are dispatched the next working day. Orders placed on Saturday and Sunday will be shipped on Monday. The package should be with you within 2 to 4 working days.
Do you pack the goods securely?

We wrap each box in bubble wrap and fill the boxes well with Schrenz paper. We use sufficiently thick cardboard for this purpose. Of course, the boxes can be dented from the outside and have kinks, this is due to the vulnerable cardboard of the outer box. If a box is too badly damaged from the outside, you can always send it back to us and get your money back quickly. Please note, the box must be originally sealed.
What shipping costs do you charge?

Within Germany, shipping is always 5.49 €. Shipping costs throughout the EU are 13.99 €. From a goods value of 200 € shipping is free. Cellos, value packs and hanger packs can also be sent by maxi letter for 3.85 €.
Where do you deliver?

We ship our packages within Germany and throughout the European Union.
Do you also send to a DHL Packstation?

YES! Unfortunately we cannot add a separate field for the Packstation. But it is OK if the postal code and Packstation number are included in the address supplement :)
Do you offer pre-orders or reservations?

At the moment we are also offering pre-orders again, you can find them under the "Pre-Order" tab. All pre-order terms and conditions can be found at the bottom of our page under "Pre-order Terms".
Do you offer an individual ordering service?

YES! This can be found under RSConDEMAND. Just write to us and we will make you an offer if we can get your product in the desired quantity.
My box is damaged on the outside, can you take it back?

Of course, the boxes can be dented from the outside and have kinks, this is due to the vulnerable cardboard of the outer box. However, the cards are normally well protected and not affected. If a box is too badly damaged from the outside, you can always send it back to us and get your money back quickly. Please note that the box must be originally sealed. Just get in touch with us via email or Instagram and we'll handle the return quickly!
Do you offer pickup?

Due to bad experiences and logistical hurdles, we do not offer collection.
I didn't receive an invoice.

We now send invoices manually via our accounting department. This means that you will receive the invoice within 72 hours. If you have not received an invoice, please contact us by email with the order number and we will send it out as soon as possible.
Are you lifting order restrictions (e.g. maximum of one box per customer)?

For some products, we limit the maximum purchase quantity to ensure a fair chance for everyone. If the product is still in stock after 24 hours, we will lift the restriction.
Gibt es Rabatte für B2B Kunden bzw. Breaker?

Nein. Wir sind auf den B2C-Bereich ausgerichtet und bieten allen die gleichen Preise. Es gibt keine Vorteile für Breaker oder andere Unternehmen. Ihr könnt mit vielen Bestellungen dennoch sehr gut von unserem Loyalitätsprogramm profitieren.
Wie läuft die maximale Begrenzung von Artikeln ab.

Dies bedeutet eine Bestellung pro Account, pro Hausadresse, pro Paypal, pro Kreditkarte etc. - beim Versuch der Aushebelung der Regelung stornieren wir alle Bestellungen - bleibt Fair und ermöglicht allen eine faire Chance!
Geht Ihr Partnerschaften ein?

Zum jetzigen Zeitpunkt gehen wir keine Partnerschaften ein. Wir besitzen wenige Partnerschaften mit Personen, die uns seitdem ersten Tag unterstützen. Noch bevor es die Webseite überhaupt gab. Mehr Partnerschaften sind aber aktuell logistisch nicht möglich.
Spendet ihr Giveawys etc. für einen guten Zweck?

Uns erreichen sehr viele Nachrichten mit Nachfragen zu Giveaways oder Spenden. Da wir mittlerweile nicht annähernd allen Anfragen gerecht werden können, haben wir uns entschieden, jährlich einen Betrag an ein Kinderhilfswerk zu spenden und so etwas Positives für die Welt beizusteuern und alle Anfragen abzulehnen. Wir wollen uns nicht in die Situation begeben, manche Anfragen anzunehmen und manche abzulehnen, da jedes einzelne Projekt wichtig ist und es meistens gar nicht möglich ist, Anhaltspunkte zu finden, warum ein Projekt unterstützt wird und warum andere nicht. Vielen Dank für das Verständnis.